Masterclasses - 2025 National Caravan Industry Conference

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Masterclasses

GAIN VALUABLE INSIGHTS FROM INDUSTRY EXPERTS

This year we have an incredible line up of insightful and talented masterclass presenters, making the 2024 conference poised to be the best year yet.

Attending masterclasses at the National Caravan Industry Conference is an excellent opportunity to gain valuable insights and skills from industry experts. These masterclasses are designed to provide attendees with in-depth knowledge on a range of topics related to the caravan industry, from manufacturing and design to marketing and sales.

Led by experienced professionals and thought leaders, the masterclasses are interactive and engaging, with plenty of opportunities to ask questions and receive feedback. Whether you’re looking to enhance your technical skills, learn about new products and innovations, or gain insights into industry trends and best practices, the masterclasses at the National Caravan Industry Conference have something to offer.

In addition to the educational benefits, attending masterclasses also provides an opportunity to network with other professionals in the industry. You’ll be able to connect with others who share your interests and challenges, and build relationships that can be valuable throughout your career.

Please register via the links below.

Sector	When	Session Name
Parks & Trade	Wednesday 15 May 9am – 11am (120 minutes)	First Aid & CPR Refresher ($99/person)
Trade	Wednesday 15 May 9am – 11am or 11.15am – 1.15pm (120 minutes)	Retailer Sales Course ($99/person)
Parks	Wednesday 15 May 12pm – 1.15pm (75 minutes)	Sustainability: Empowering caravan parks to be inclusive and sustainable
Parks	Wednesday 15 May 12pm – 1.15pm (75 minutes)	How to create the ultimate digital guest journey (RMS)
Trade	Wednesday 15 May 12pm – 1.15pm (75 minutes)	Caravan’s & ADR Compliance. Identified issues & easy solutions
Parks & Trade	Wednesday 15 May 12pm – 1.15pm (75 minutes)	Practical tips and tools on the latest Artificial Intelligence apps
Parks & Trade	Wednesday 15 May 1.45pm – 3pm (75 minutes)	Understand how recent employment law changes affect you
Trade	Wednesday 15 May 1.45pm – 3pm (75 minutes)	Solving Supply Chain Challenges with Industrial 3D Printing
Parks	Wednesday 15 May 1.45pm – 3pm (75 minutes)	Unleash Potential: Embrace Insights, Elevate Skills & Delight Guests! (Newbook)
Parks	Wednesday 15 May 1.45pm – 3pm (75 minutes)	Better Forecasting & Maximize Revenue with RMS
Parks & Trade	Friday 17 May 8.15am – 10.15am or 10.30am – 12.30pm (120 minutes)	Future Leaders Short Course Professional Development Leadership Masterclass ($99/person)

First Aid & CPR Refresher ($99/person)

Wednesday 15 May 9am – 11am (120 minutes)

PARKS & TRADE

Presented by:
DefibsPlus

Get retrained, be prepared and be a heart smart park! Come along for a refresher first aid and CPR course thanks to DefibsPlus at the 2024 Caravanning conferences. Do you need to refresh your first aid and CPR to ensure you park remains heart safe? First aiders should attend training on a regular basis to refresh their first aid knowledge and skills. Refresher training in Cardiopulmonary Resuscitation (CPR) should be carried out annually and first aid qualifications should be renewed every three years. Join us for this refresher course to ensure your qualifications remain up to date.

Retailer Sales Course (PAID MASTERCLASS)

Wednesday 15 May 9am – 11am & 11.15am – 1.15pm (120 minutes)

TRADE

Presented by: Kizzy Okoukoni– Sales Coach with 18 year experience

Cost: $99 per person

Receive an overview of the Critical Sales Factors (CSF), their functionality, and their importance in achieving success in your chosen field. The session will focus on emotion and relationship selling skills and techniques, covering 3 areas from the CSF being Farming, objection handling, customer management and retention.

The session will cover:

Introduction to CSF and its significance in achieving desired outcomes and income.

Farming techniques for building stronger client relationships.
- 5 Skills for building stronger client relationships.
- Hour of Power technique for effective sales.
- Make that call.
- Follow up effectively.
Understanding customer expectations, perceptions, and satisfaction.
- Exploring the 5Cs of customer loyalty.
- Customer management skills
Handling objections effectively.
- Questioning and discovery
- Asking for the order

How to create the ultimate digital guest journey (RMS)

Wednesday 15 May 12pm – 1.15pm (75 minutes)

PARKS

Presented by:
James Pasztor RMS Product Guru ready to show you how to optimise RMS Cloud at your park
Duncan Waterman, Payments Expert, will give you the confidence to be PCI Compliant and get paid on time

From the moment your guests arrive to accepting payments, our RMS experts will walk you through a new and improved masterclass that will show you how to optimise your guest experience. The session will underpin advancing your skills in RMS 9+, including the RMS Guest Portal and how to streamline payments with RMS Pay. Advance your holiday park with a digital transformation that saves you time and keeps your guests happy.

Sustainability: Empowering caravan parks to be inclusive and sustainable

Wednesday 15 May 12pm – 1.15pm (75 minutes)

PARKS

Accessible Tourism and Eco Tourism

Accessible Tourism
From Inclusion to Expansion: Accessible Tourism’s Impact on your profitability
Presented by: Kerry Williams

Businesses embracing travellers with disabilities are achieving 80% plus occupancy and enjoying higher net profits and feel a great sense of social achievements whilst doing so. Discover why accessible tourism should be a core part of your business and how to do it
with minimum investment.

Eco Tourism
Strive 4 Sustainability – a credible tool to make your tourism experience more sustainable
Presented by: Nadine Schramm (Head of Sustainability & Business Operations) & Martin Lopez Behar (Eco and Sustainable Tourism Specialist)

Discover how Ecotourism Australia’s Strive 4 Sustainability Scorecard can be your roadmap to implementing sustainability across environmental, socio-economic and cultural areas.

Practical tips and tools on the latest Artificial Intelligence apps

Wednesday 15 May 12pm – 1.15pm (75 minutes)

PARKS & TRADE

Presented by:

Nate Buchanan – Pathfindr.ai

Most people have played around with ChatGPT to write some marketing copy or assist with writers block. But Artificial Intelligence is much more powerful than this and can be used in creative way to unlock time and generate workplace efficiencies. With 100’s of apps being developed daily, this technology can be overwhelming yet will take over the way we conduct business (if it hasn’t already).

Learn some practical tips and tools on the latest Artificial Intelligence apps and how you can use AI tools more productively in this hands on interactive session.

Caravans & ADR Compliance. Identified issues & easy solutions

Wednesday 15 May 12pm – 1.15pm (75 minutes)

TRADE

Presented by: Anne Campbell & Lachlan Carpenter – Caravan Industry Association of Australia

Understanding and ensuring ADR compliance on the vehicles you produce is critical for businesses holding a vehicle type approval (VTA).

Caravan Industry Association of Australia engineers Anne and Lachlan review the top issues currently being identified during vehicle inspections and provide easy solutions you can implement to ensure your Caravans, Camper Trailers and Recreational Vehicles are compliant. Don’t miss this opportunity to check your knowledge and compliance levels and meet your legal obligations.

Unleash Potential: Embrace Insights, Elevate Skills & Delight Guests! (Newbook)

Wednesday 15 May 1.45pm – 3pm (75 minutes)

PARKS

Presented by: Erin Stevenson & Sophie Peel – Newbook

Led by Newbook’s COO, Erin Stevenson, and Training & Support Consultant, Sophie Peel, join us as we explore insights from the Australian caravan industry. Discover strategies to streamline operations, boost revenue, and create memorable guest experiences.

Learn about powerful features in Newbook that you can activate to optimise your business effortlessly.

Elevate your park with practical insights and actionable tools in this not-to-be-missed session

Solving Supply Chain Challenges with Industrial 3D Printing

Wednesday 15 May 1.45pm - 3pm (75 minutes)

TRADE

Presented by: Suraj Sethi – Markforged

Industrial 3d printing emerges as a pivotal solution to address and mitigate supply chain challenges within the caravan industry. By harnessing the power of advanced 3D printing technology, caravan manufacturers to overcome traditional supply chain constraints. With the capability to produce components on-site, this innovative approach significantly reduces lead times and minimizes reliance on external suppliers. The flexibility afforded by 3D printing allows for on-demand manufacturing of spare parts, eliminating the need for extensive inventories and mitigating the impact of unpredictable disruptions in the supply chain. Caravan companies can now enhance their resilience and responsiveness, ensuring a streamlined production process that adapts to dynamic market demands. 3D printing not only revolutionizes the physical aspects of manufacturing but also transforms the caravan industry’s supply chain dynamics, offering a more agile and efficient model for sustained success.

Join industry leaders and experts as we explore the cutting-edge applications of additive manufacturing, revolutionizing caravan design and production. This masterclass is your gateway to unlocking the full potential of 3D printing in the caravan sector.

Don’t miss the opportunity to stay ahead of the curve—reserve your seat now for a glimpse into the future of caravan manufacturing

Better Forecasting & Maximize Revenue with RMS

Wednesday 15 May 1.45pm - 3pm (75 minutes)

PARKS

Presented by: Jurgen Ortelee, Managing Director, APAC, IDeaS Revenue Solutions

Forecasting and decisions based on forecasting are key components of optimizing revenue for your property. In this masterclass we will dive deeper into the topic of forecasting and what the importance is of length of stay. We will also look at ‘minimum price points’.

Understand how recent employment law changes affect you

Wednesday 15 May 1.45pm – 3pm (75 minutes)

PARKS & TRADE

Presented by:
Dan Feldman – Managing Partner at HR Legal

There have been significant changes to the Fair Work Act including the “Closing Loopholes” and “Secure Job Better Pay”. This session will provide you with practical guidance about what this means for your business and the implications for employers, employees and contractors. The session will unravel the complexities of these changes and give you valuable insights about what you need to do to navigate the changes effectively to ensure your workplace is not only legally compliant, but also productive.

Future Leaders Short Course Professional Development Leadership Masterclass (PAID MASTERCLASS)

Friday 17 May 8.15am – 10.15am & 10.30am – 12.30pm (120 minutes)

PARKS & TRADE

Presented by: Alan Rodway – One of Australia’s leading business and high performance coaches

Cost: $99 per person

Do you have an upcoming superstar within your business? Are you looking for a way to provide some personal development while bringing practical value back to your business?

This short series of leadership topics will provide a taster into how to take your important team members can take the next step in your business and take greater responsibility for the outcomes you desire.

The sessions will include:

What is leadership?;
How to lead;
The challenges of leadership;
How to practice leadership;
What if it doesn’t work?; and
Motivation v Inspiration v Action.

This masterclass will act as a teaser to the topics covered within the full Emerging Leaders 8 session leadership program run by the National Caravan Industry Training College.

All participants will receive a certificate of completion.

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