| Date | Time | Session Title | Description |
|
Tuesday 13th May |
8:00 pm – 9:30 pm |
Caravan Industry Trivia Night | |
| Wednesday 14th May | 6:00 am – 1:00 pm | Industry Golf Day | |
| Wednesday 14th May | 8:30 am – 9:45 am | Future Leaders Professional Development 1 | |
| Wednesday 14th May | 10:00 am – 11:30 am | Future Leaders Professional Development 2 | |
|
Wednesday 14th May |
12:00 pm – 1:15 pm | MASTERCLASS | Block 1 | RMS Training, Optimising operations for maximum impact Australian Design Rules (ADR) and Gas Installations – Identified issues & recommended solutions The Ultimate AI & Automation Playbook for Businesses Employment Law 101 Sustainability Masterclass |
|
Wednesday 14th May |
1:45 pm – 3:00 pm | MASTERCLASS | Block 2 | Newbook Training, Market Insights & Innovations Dealer & Salesperson essentials to ensure you understand your key legal obligations Creating Informative Videos – Unlock the secrets to crafting engaging social media content Solving Supply Chain Challenges with Industrial 3d Printing Unlock Your Park’s Potential: Hands-On Revenue Management by IDeaS |
| Wednesday 14th May | 3:00 pm – 3:30 pm | Afternoon Tea | |
| Wednesday 14th May | 3:30 pm – 6:00 pm | Conference Opening | National Chair welcome address – Donna Cocking Artificial Intelligence and the Fundamental Impact it is about to have on your Business – Dr Alan Thompson Who Gives a Crap – Lessons from running a purpose-led business – Simon Griffiths |
|
Wednesday 14th May |
6:00 pm – 11:00 pm | Welcome Function | Ease into the conference with drinks and canapés at the Welcome Function. Kicking off at 6pm in the Trade Exhibition area, you’ll get to socialise with exhibitors and check out what’s new from the very best industry suppliers. This is also an excellent time to reconnect with old friends and welcome new faces to the industry in a casual setting before heading out to dinner or Rockaoke in the myCOOLMAN Bar. |
|
Thursday 15th May |
7:00 am – 8:00 am | Research Breakfast | |
| Thursday 15th May | 8:45 am – 10:30 am | Guest Speakers | Session 1 | Developing a world class intrapreneurial mindset – Andrew Morello Panel – Practical tools to deal with mental health Are we Heading for War? The Serious Impact on the Caravanning Industry – Keith Suter |
| Thursday 15th May | 10:30 am – 11:00 am | Morning Tea | |
|
Thursday 15th May |
11:00 am – 12:30 pm | Guest Speakers | Session 2 | Insights from the United States: A look at the post-pandemic landscape of the American camping & RV market – Toby O’Rourke Launch of new CaravanStats – Peter Clay Risk vs Reward: how meticulous planning and making decisive decisions can spur success – Damien Oliver |
| Thursday 15th May |
12:30 pm – 2:00 pm |
Lunch | |
| Thursday 15th May | 2:00 pm – 3:30 pm | Trade Breakout 1 | VSS update on the latest compliance and enforcement activities Common QMS Mistakes made and how to meet your legal obligations Case study – What to expect when the Federal Department comes knocking Importance of understanding Australian Standards – new exciting launch |
|
Thursday 15th May |
2:00 pm – 3:30 pm | Parks Breakout 1 | Maximize Profits Fast: How Revenue Management Systems (RMS) Elevates Your Holiday Park’s Value by IDeaS Panel – Exploring Niche Tourism and Camping opportunities Panel – Guest-Centred Transformation: Improving the Customer Experience for Better Business Results |
| Thursday 15th May |
2:00 pm – 3:30 pm |
Marketing Breakout | Business Love Language – the eight-step journey of your customers Hidden in Plain Sight: Tapping into overlooked marketing assets and the power of symbols Caravan Industry Marketing – Positioning Camping as the No.1 Holiday in Oz How to Create a Simple and Impactful Video in Under 5 Minutes |
| Thursday 15th May | 3:30 pm – 4:00 pm | Afternoon Tea | |
|
Thursday 15th May |
4:00 pm – 5:30 pm | Trade Breakout 2 | Hot topics in employment law Creating a globally competitive caravanning industry in Australia with lean thinking Enabling caravan manufacturers to reduce costs, improve supply chain resilience, and accelerate innovation by 3D printing high-strength metal and composite parts in-house Industry Case Study – 3D Printing |
| Thursday 15th May |
4:00 pm – 5:30 pm |
Parks Breakout 2 | Panel- Leveraging tech to drive business forward Panel – Sustainability at the Crossroads: Finding the Path Forward in Uncertain Times Panel – Case Studies from recent infrastructure grant recipients regarding their innovative projects |
| Thursday 15th May | 7:00 pm – 9:30 pm | Onsite dinner and entertainment | |
|
Thursday 15th May |
9:30 pm – 11:30 pm | Concert – Aussie Rock Legend Tribute Band | |
| Friday 16th May | 7:00 am – 8:00 am | Investment Breakfast | With Brian Parker |
| Friday 16th May | 8:15 am – 9:45 am | Trade Breakout 3 | Outside the Box: Best Practices from the outside our industry On the Horizon: Forward-Thinking Innovations from the USA Market Redefining Retailing – Winning and retaining the customer in the digital age |
|
Friday 16th May |
8:15 am – 9:45 am |
Parks Breakout 3 | Testing the Waters: Expert Guidance on Water Quality and Pool Safety Standards Don’t make these mistakes! What we are seeing during park onsite audits Panel: Tree Maintenance: Balancing Greenscapes, Safety and Liability in Caravan Parks Conflict Management |
| Friday 16th May |
9:45 am – 10:30 am |
Morning Tea | |
| Friday 16th May |
10:30 am – 12:00 pm |
Trade Breakout 4 | Misinformed Claimants: Dealing with customers who think they know the law, but don’t! Australian Consumer Law Live ACL interactive Quiz |
|
Friday 16th May |
10:30 am – 12:00 pm | Parks Breakout 4 | Hot topics in employment law Google Domination – Quick Wins and High Impact Case study – Real Cyber Attack Guest Feedback & Reputation by ReviewPro |
| Friday 16th May |
1:00 pm – 1:15 pm |
Guest Speakers | Session 3 | Radical Customer Obsession: Putting your customer at the heart of everything you do – Amanda Stevens Panel – Best practice around Customer Experience A true story of triumph over tragedy – Curtis McGrath |
| Friday 16th May |
3:15 pm – 5:30 pm |
BBQ & Drinks on the Lawn | |
| Friday 16th May |
7:00 pm – 11:30 pm |
Gala Dinner & Awards | Join us at the Gala Dinner, one of the highlights of the National Conference. This is an opportunity to dress up and revel in all that our industry has to offer. You’ll have the pleasure of dining with your industry peers while enjoying exceptional entertainment. Don’t miss out on the excitement as we announce the recipients of our prestigious Industry Awards, including the Eric Hayman Award for Excellence, The Gerry Ryan OAM Award for Innovation, and the Future Leaders Award, among others. Dress: Formal attire Cost: Included in Full Delegate Registration Additional Tickets: $250.00 per person Venue: RACV Royal Pines Resort |
