• Registration Desk opens (10.00am – 5.00pm)
• Caravan Industry Trivia Night, sponsored by App My Community in myCOOLMAN Bar (8.00pm – 9:30pm)

• Golf Day – $110 per person (6.00am – 1.00pm – tee off at 7.00am) hosted by K-Mac Powerheads
• Future Leaders Professional Development 1 (8.30am – 9.45am)
• Future Leaders Professional Development 2 (10.00am – 11:30am)
• Registration Desk opens (7.00am – 5.00pm)
• Trade Exhibition opens (11.30am – 8.00pm)
• Masterclasses block 1 (12.00pm – 1.15pm)
• Working Lunch (1.15pm – 1.45pm)
• Masterclasses block 2 (1.45pm – 3.00pm)
• Afternoon Tea (3.00pm – 3:30pm)

Conference Opening – Main Stage (3.30pm – 6.00pm)

• National Chair Welcome Address – Donna Cocking
• Artificial Intelligence: The fundamental impact it is about to have on your business – Dr Alan Thompson
• Who Gives a Crap: Lessons from running a purpose-led business – Simon Griffiths

Evening Socials (6.00pm – late)

• Welcome Function – Trade Exhibition Area
• Drinks and Rockaoke (Karaoke with the backing of a live band) in the myCOOLMAN Bar

• Registration Desk opens (6.45am – 5.00pm)
• Research Breakfast, sponsored by BIG4 Holiday Parks – Peter Clay (7.00am – 8.00am)
• Trade Exhibition opens (8.00am – 5.00pm)

Main Stage (8.15am – 10.30am)

• Developing a World-class Intrapreneurial Mindset – Andrew Morello
• Practical Tools to Deal With Mental Health – Dr Luke Martin
• Are we Heading for War? The serious impact on the caravanning industry – Dr Keith Suter

Morning Tea (10.30am – 11.00am)

Main Stage (11.00am – 12.30pm)

• Insights From the United States: A look at the post-pandemic landscape of the American camping & RV market – Toby O’Rourke
• Launch of new CaravanStats – Peter Clay
• Risk vs Reward: How meticulous planning and making decisive decisions can spur success – Damien Oliver

Lunch (12.30pm – 2.00pm)

Breakout 1 PARKS (2.00pm – 3.30pm)

• Maximize Profits Fast: How Revenue Management Systems (RMS) elevate your caravan park’s value – IDeaS
• Panel – Sacred Stories, Cosmic Nights and Trail Adventures: Caravan park experiences
• Panel – Guest-centred Transformation: Improving the customer experience for better business results

Breakout 1 MARKETING (2.00pm – 3.30pm)

• Business Love Language: The eight-step journey of your customers
• Winning the Trust Game: Practical strategies for business
• Caravan Industry Marketing: Driving camping to be the number one holiday in Australia
• Video Masterclass: How to create a simple and impactful video in under five minutes

Afternoon Tea (3.30pm – 4.00pm)

Breakout 2 (4.00pm – 5.30pm)

• Guest Feedback and Reputation
• Setting the Gold Standard: BIG4 Adventure Whitsunday Resort’s Hall of Fame recognition
• Panel – From Funding to Finish: Federal grant recipients share their sustainable infrastructure projects
• Google Domination: Quick wins and high impact

Evening Socials

• Onsite Casual Dinner & Entertainment (7.00pm – 9:30pm)
• Concert – Aussie Rock Legend Tribute Band (9.30pm – late)

• Registration Desk opens (6.45am – 1.00pm)
• Investment Breakfast, sponsored by ART – Brian Parker (7.00am – 8.00am)
• Trade Exhibition opens (8.00am – 1.30pm)

Breakout 3 (8.15am – 9.45am)

• Hot Topics in Employment Law
• Testing the Waters: Expert guidance on water quality and pool safety standards
• Don’t Make These Mistakes: What we are seeing during park onsite audits
• Panel – Tree Maintenance: Balancing greenscapes, safety and liability in caravan parks

Morning Tea (9.45am – 10.30am)

Breakout 4 (10.30am – 12pm)

• Panel – What Happens Next: Crisis and conflict management
• Case Study: Real cyber attack
• Panel – Sustainability at the Crossroads: Finding the path forward in uncertain times

Lunch (12.00pm – 1.00pm)

Main Stage (1.00pm – 3.15pm)

• Radical Customer Obsession: Putting your customer at the heart of everything you do – Amanda Stevens
• Panel – A Future Leaders Perspective
• A True Story of Triumph Over Tragedy – Curtis McGrath

Afternoon and Evening Socials

• BBQ & Drinks on the Lawn (3.15pm – 5.30pm)
• Gala Dinner (7.30pm – 12am)